Information and resources about our Regulatory policies, codes of practice and charges.
Vulnerability Strategy
Our new Vulnerability Strategy to 2030
We are proud to present our new vulnerability strategy ‘Supporting Our Customers’.
Click here to view our Vulnerability StrategyContact the Business Customer Team
If you are an open water customer you can contact us here.
0800 260 5051
8:00am - 6:00pm Mon-FriOut of hours: 0800 260 5053
Other contact options
Please contact the Wholesale Service Centre on 0800 260 5053 or at wholesaleservicecentre@dwrcymru.com.
Please contact the Business Customer Team on 0800 260 5051 or at BCT@dwrcymru.com.