Information and resources about our Regulatory policies, codes of practice and charges.
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Customer Protection Code of Practice
The Customer Protection Code of Practice (CPCOP) details the key levels of protection and rules that all Retailers in the Open Water market must adhere to.
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How the Open Water market works in Wales
Any Welsh Water business customer sites using more than 50 megalitres of water per year can switch Retailer for clean water services.
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Our Charges
Our Scheme of Charges details our prices we charge to our customers. Our charges are rigorously checked and in accordance with relevant regulations and processes.
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Switching
In Wales, customer sites which consume more than 50 megalitres of water per annum, are eligible to choose which retailer provides their water bills and customer services.
Vulnerability Strategy
Our new Vulnerability Strategy to 2030
We are proud to present our new vulnerability strategy ‘Supporting Our Customers’.
Click here to view our Vulnerability StrategyContact the Business Customer Team
If you are an open water customer you can contact us here.
8:00am - 6:00pm Mon-FriOut of hours: 0800 260 5053
Other contact options
Please contact the Wholesale Service Centre on 0800 260 5053 or at wholesaleservicecentre@dwrcymru.com.
Please contact the Business Customer Team on 0800 260 5051 or at BCT@dwrcymru.com.