Help & Advice

Learn more about water leaks at your business.

As a business owner or employee, it can sometimes be hard to know exactly which pipework you are responsible for.

Find out more about your sewers, keeping things flowing, and what to do if anything goes wrong.

Read about your water, how to be more efficient, and what to do if anything goes wrong.

Our leakage codes of practice describes in more detail the services we provide.

If your premises has a water meter, you'll get a measured bill for the water you have used over the billing period. Find out more here.

If you do not have a water meter, you will be charged a fixed cost each year based on your premises. Find out more here.

Added to water supply charges to relevant industrial customers who are defined within divisions 1-5 of the Standard Industrial Classification List 1980 (SIC).

What we can do to help your business

Having a water meter installed could potentially save you money on your bill.

If a water meter is right for you, click here to apply online today.

To submit a meter reading, you will need to login or register for My Account.

We have a number of ways we may be able to help you and make your bills more affordable.

Advice on how your business can save water.

Here are some posters to encourage your staff and customers to save water.

If you own, manage or work in an office premises, here’s some helpful information for you.

If you manage an industrial estate or business park with multiple units or you’re part of an industrial estate, here’s some helpful information for you.

If you own or manage a retail premises, here’s some helpful information for you.

If you’re a school, college, university or nursery, here’s some helpful information for you.

If you own or manage a caravan park, here’s a handy bank of advice for you.

If you own or manage agricultural land, here’s some helpful information